Refund Policy
Effective Date: 01-5-2024
This Refund Policy outlines the conditions under which customers of RAWWealth App ("we," "our," or "us") may request a refund for digital assets purchased on our platform. Please read this policy carefully to understand your rights and responsibilities regarding refunds.
1. **Eligibility for Refunds:**
- **Non-Refundable Assets:** Due to the nature of digital assets, purchases of blockchain-based tokens backed by real estate are generally non-refundable. Once a token is purchased and delivered, the sale is considered final.
- **Exceptions:** Refunds may be considered on a case-by-case basis in the following scenarios:
- **Faulty Product:** If the digital asset you received is not as described or has defects, you may be eligible for a refund.
- **Duplicate Transactions:** If you were mistakenly charged more than once for the same transaction, a refund for the duplicate charges will be issued.
- **Transactional Errors:** If there are errors in the transaction process attributable to a malfunction of our platform.
2. **Requesting a Refund:**
- To request a refund, you must contact our customer support team at [support email] within [number of days] days of the transaction. Please provide your transaction details, including the date, amount, and reason for the refund request.
- We reserve the right to require proof of the issue, such as screenshots or detailed descriptions, before processing a refund.
3. **Processing Refunds:**
- **Approval:** All refund requests are subject to review and approval by our team. Approval of refunds is at our sole discretion.
- **Refund Method:** Refunds will be processed using the original method of payment. If that’s not possible, refunds will be issued through alternative payment methods agreed upon by both parties.
- **Time Frame:** Once a refund is approved, it will be processed within [number of days] business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
4. **Secondary Market Transactions:**
- Transactions made on the secondary market are between users, and RAWWealth App is not responsible for the refund of such transactions. Users are encouraged to resolve disputes among themselves or use the dispute resolution mechanisms provided on our platform.
5. **Changes to This Policy:**
- We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our platform. Your continued use of our services after any changes signifies your acceptance of these changes.
6. **Contact Information:**
- If you have any questions or concerns regarding this Refund Policy, please contact us at help@rawwealth.in
This Refund Policy is intended to make our transaction process transparent and to assure you of our commitment to fair business practices. We recommend reviewing this policy before purchasing digital assets on our platform.
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